As we say goodbye to 2023, it’s with immense pride and gratitude that we reflect on an extraordinary year marked by remarkable achievements, growth and innovations. In the words of Brian Wolff, our President & CEO, “2023 was an extraordinarily successful year for Parker Technology.”
Setting New Standards in Customer Service and Technology
Our commitment to drive a better parking experience took tremendous strides in 2023. Witnessing a 40% increase in new customer installations was not just a testament to our success but to the growing importance of customer service technology in an increasingly automated world.
But numbers alone don’t tell the whole story. We made impactful strides in diversifying our presence, installing our solution in 218 new locations across various sectors, including cities, airports, hospitals, universities, and nearly 200 privately owned parking facilities.
Answering the Call: Empowering Customer Experiences
The heart of our success lies in the millions of calls our customer service software platform diligently resolved throughout the year. We helped over two million drivers across North America and Canada when they faced parking challenges, reaffirming the trust in our solution to deliver exceptional customer experiences.
Innovation at the Forefront
One of the defining moments of 2023 was the introduction of three new APIs (Amano ONE, Ocra and Scheidt-Bachmann), reinforcing our commitment to help parking owners and operators improve their customer experience.
The strategic partnership with Ocra shows our commitment to forging alliances that amplify our impact and reach within the industry.
Our advancements aren’t just about offering solutions; they’re about providing options. Our hybrid solution demonstrates our commitment to offering flexibility, allowing owners and operators to seamlessly transition between in-house customer service and our expertly trained professionals.
“We can now offer owners and operators a choice between using our trained customer service representatives or managing customer service with their own staff, utilizing our platform. We can even now offer a hybrid solution where owners and operators provide customer service with their own staff during business hours and turn to our trained professionals during off-hours.”
Brian WolffCEO at Parker Technology
As we reflect on these milestones, we extend our heartfelt gratitude to our dedicated team, whose efforts made these achievements possible. To our clients and partners, thank you for trusting us and being part of this incredible journey.
Looking ahead to 2024, we’re energized and excited to continue pioneering innovations that elevate customer experiences, redefine industry standards and empower our partners with unparalleled solutions.
Here’s to an exceptional year behind us and an even more promising future ahead!