For a tech company, we’re deeply, unashamedly human.
We make time for each other. We’re a team of self-starting individuals with a knack for cooperation and collaboration. We work hard every day, but we also know when it’s time to take a break. We place a high value on personal connections within our team, with our clients, and with the outside world.
We rebranded & Parker Technology was born
Our CSRs answered their two-millionth call
We relaunched our new platform, Delta
We rolled out several new features: Translation, Text-to-Pay, TIBA API & Flash API
We launched our Mobile Suite: Mobile Queue & Mobile Endpoint
Our Company Focus
To optimize customer experience and revenue for our clients, and their customers, by providing a workflow platform and outsourced exception handling to manage operations more efficiently.
To be the customer experience solution of choice in parking.
At our core, we believe deeply in:
HONESTY & INTEGRITY
We believe that Honesty & Integrity sets the foundation for our company. Honesty & Integrity creates trust in every interaction we have, whether with clients, teammates or partners. Here’s how we demonstrate honesty & integrity at Parker:
- Forthright Business Deals
- Ethical Decision Making
- Trusting Relationships
EXCELLENCE IN COMMUNICATION
Excellent Communication is a requirement if we want to provide excellent customer service. We not only ensure that our CSRs are communicating well with parkers, but that every employee communicates well with anyone they meet. Here are a few things we do that help us have Excellent Communication:
- Courageous Conversations
- Active Listening
- Weekly Review
- Top Down
Using a Servant’s Heart, we make it a priority to serve our clients, teammates and partners. Our solution is based on the premise of helping parking managers help their customers. We strive to embrace this helping spirit every day. Here are a few of the things that show our Servant’s Heart:
- Authentic Concern
- Active Listening
- Offer Assistance
- Lead By Example
GOES ABOVE & BEYOND
At Parker, we always strive to go Above & Beyond. Whether that’s for parkers, clients or our coworkers. We never settle for what we have but push to continue growing. These are a few things that help us go Above & Beyond:
- Celebrate Successes
- Try New Methods
- Embrace Challenges
- Experiments Never Fail
We strive to act with Noble Intent, along with assuming that everyone we interact with has Noble Intent. We emphasize trust in every relationship and give them the benefit of the doubt. Here are some things we do to uphold our belief of Noble Intent in others:
- Conflict Resolution
- Thank Others
- Seeking First to Understand
Solving problems with Critical Thinking requires having a desire for clarity, accuracy and validity. We are problem solvers, who want to ensure we are making the best decision, not only for us, but for our customers. Here are a few things we do to ensure Critical Thinking:
- Ask Why
- Develop Action Plans
- Seek Diverse Perspectives
At Parker, we’re all working together to revolutionize the customer experience through technology. Interested in joining the Parker Technology Team? View our current job listings here.
Authentically Parker: Our Company Culture
At Parker Technology, we take great pride in our work, and our word is very important to us. At our core, we believe in our six core values: honesty & integrity, excellence in communication, servant’s heart, going above and beyond, noble intent, and critical thinking.