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Podcast EP 15 Rewind: Knowing Who to Hire and Call Center Expectations

“Harder Than It Looks: Parking Uncovered“ is our podcast that we use to facilitate connections and illuminate solutions to common problems within the parking and mobility industry. We aim to do so by highlighting the voices of experts in the space, discussing trends and forward-looking technological innovations, and providing professional food for thought. All in an […]

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Kent King

Parker People Series: Kent King, Triathlon Enthusiast

In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.

In this blog post, we explore the world of triathlons with Kent King, our VP of Sales, who doubles as a triathlon coach in his spare time.

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How Parker Technology Supports the University of Rochester’s Parking Team

One particular area of focus is the university’s hospital garage, where customer service and traffic flow are critically important. The garage was staffed with manned booths until Parker Technology was selected to install automated exit gates and pay stations – a significant change for users. The implementation of this technology allowed Parking & Logistics to optimize operations while staff members previously assigned to booth operations were redeployed to other essential roles within the department.

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The P.A.R.K.E.R. Care Model

At Parker Technology, we solve over two million parking problems per year. To date, we’ve resolved over 5 million customer service calls – that number is growing every day. Thousands of calls are routed through our customer service center every year. 
You can’t run a company that answers so many customer calls without having an exceptional system in place. Our customer service representatives use the P.A.R.K.E.R. Care Model, our unique approach to customer service resolutions.

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Quality Reviews

Maximizing Customer Satisfaction: QA’s Impact Part 2

Customer satisfaction isn’t just a goal; it’s the lifeblood of your parking facility’s success. When parkers have negative experiences, they don’t just seek alternative parking options – they voice their discontent on platforms like Google or Yelp, influencing potential customers and impacting your business’s online presence.

This understanding of the pivotal role customer satisfaction plays in maximizing revenue makes us view our QA program differently than many. We have integrated robust quality assurance (QA) tools and protocols into our operations to ensure unparalleled customer service.

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Made in the Shade

Made in the Shade

Managing parking might seem like a straightforward task, but anyone who’s been in the industry knows it’s anything but. That’s where we step in, providing a flexible solution for over 200 operators across North America and Canada.

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Podcast EP 11 Rewind: Lone Star State of Parking Confusion

“Harder Than It Looks: Parking Uncovered” is our podcast that we use to facilitate connections and illuminate solutions to common problems within the parking and mobility industry. Today, we’re rewinding and recapping Episode 11: Bridging the Lone Star State of Confusion in Parking Operations with Walt Gray & Celeste Ching.

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