Artificial intelligence (AI) is reshaping industries at an incredible pace, and businesses that fail to integrate it into their operations risk falling behind. At Parker Technology, we’re not just looking at AI as a trend, but as a transformative tool to enhance both our customer experience and internal efficiency.
In this blog, we’ll share how AI has become a part of our operations and how it’s helping us shape processes and discover new opportunities.
Read More In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.
Today, we’re focusing on Tammy Baker, COO, and the complexities of delivering exceptional customer service.
Read More In today’s evolving parking industry, operators face numerous challenges that threaten both revenue and customer satisfaction. From budget constraints to revenue recovery exceptions, parking facilities must adapt to a rapidly changing environment to maintain profitability.
With increasing pressure to do more with less, how can parking operators navigate these obstacles while continuing to provide excellent service?
Read More The history of Parker Technology can be traced all the way back to the early 2000s when parking operators began removing cashiers and replacing them with automated parking and revenue control systems (PARCS). At that time, the concept of replacing actual humans with virtual humans via technology became the focus of the company. Patents were filed for the novel use of two-way video technology in a parking facility when a parking customer experienced an issue. Multiple patents were eventually secured as automation became the norm in parking facilities.
Read More In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.
In this blog post, we dive into the world of frontline management with Lynda Black, Senior Operations Manager at our Indianapolis Call Center.
Read More In this episode of Harder Than It Looks, Brandy Stanley shares her journey from a valet to a VP role at FLASH, discussing industry challenges, technological advancements, and community importance.
In segment two, Toph Day highlights Rally (use code: rallytoph to get a discounted ticket) and all the things that make this conference one-of-a-kind. He also shares insights into cross-sector collaborations, education shifts, and Indiana’s new growth-stage fund supporting scaling companies.
Read More Managing parking facilities efficiently can be a daunting task, especially if they are gateless.
Gateless parking systems have gained popularity in recent years, offering a more seamless and convenient experience for customers. However, implementing these systems comes with its own set of challenges like digital discrimination, low compliance rates and safety concerns.
In this blog post, we’ll discuss the current challenges, key concepts and actionable insights to streamline your parking operation.
Read More In this episode of ‘Harder Than It Looks, Joseph shares his urban planning expertise, managing parking for over 43,000 students and staff, as well as his experience connecting students with new opportunities.
In the second segment, we explore crucial golf fundamentals with Todd Firestone, Head Golf Professional at Meridian Hills Country Club. Todd talks about his experience embodying servant leadership, and provides key tips about the importance of the starting position and large muscle engagement in golf swings.
Read More In today’s competitive business landscape, delivering an exceptional customer experience is paramount for success. However, many organizations struggle to maintain consistency between their brand promise and actual operations, leading to customer dissatisfaction and loss of trust.
How can you ensure your brand promise aligns seamlessly with your day-to-day operations? This blog will guide you through aligning these elements to enhance your customer experience.
Read More Today, we’re rewinding and recapping Episode 14: Hard Truths of Parking Innovation with Roamy Valera and the Power of Customer Voices & Data with Amy Brown.
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