Driving a Better Parking Experience
There's a better way to manage intercom and inbound customer service calls.
We combine parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to your facility's business rules.
The Parker Solution
Our solution increases your level of service and revenue, according to your needs. Whether you need a call center solution, or a software platform to support an existing call center, we can help.
Our flexible software platform puts a dashboard, with facility information, at customer service representatives' fingertips, for efficient call resolution. Plus, it provides real-time call performance data and call recordings, so that you get the valuable insights needed to run your operations better.
Industries We Serve
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Higher Education
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Municipality
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Private Operator
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Healthcare
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Hospitality
We Answer the Call
The vast majority of “help” calls are due to confusion, not automation failure. At Parker Technology, we provide the friendly interaction your customers need to clear up confusion and be on their way. On average, we answer calls in 11 seconds and resolve issues in under a minute.Our Latest Content
Management 101: Finding & Keeping Talent
In the dynamic world of business, effective management is a key component of success, and this holds true even in seemingly unconventional sectors like parking management.
Read More ›FTE Comparison Cut Sheet PDF
This comparison sheet is a tool to help you compare our three software solutions. It allows you to easily find the differences so you can make the best choice for your operation.
Download Now ›The Hidden Value of Quality
As parking becomes an increasingly competitive and complex industry, the importance of quality cannot be overlooked. After all, customers’ experience is shaped by the features and services they expect when using a parking facility.
Learn More ›Calculate Your Investment
We can't put a price on peace of mind. But a cost estimate for your facility? We can help with that.
Get An Estimate