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NPA Tech Talk: How the Synergy Between Tech Partners Streamlines the Customer Experience | May 6, 2024 @ 4pm EST

In this session, Brian Wolff, President & CEO of Parker Technology, and Ethan Glass, CEO of Ocra, will discuss the value of strategic alignment between technology partners, and how different solutions can work together to improve the customer experience.

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2024 Trade Shows

UPCOMING:

  • 04/08 – 04/11: TPTA | Thackerville, OK
  • 05/06 – 05/09: MSTPA | Chattanooga, TN
  • 06/09 – 06/12: IPMI | Columbus, OH
  • 09/16 – 09/19: NPA | Las Vegas, NV
  • 09/24 – 09/29: CPMA | Charlotte, NC
  • 10/06 – 10/09: CPA | Halifax
  • 10/13 – 10/16: CPTA | Penn State University
  • 10/23 – 10/25: PIPTA | Denver, CO
  • 10/28 – 10/30: SWPTA | Las Vegas, NV
  • 11/05 – 11/07: CMPA | San Jose, CA
  • 11/18 – 11/21: T2 Connect | Denver, CO
  • 12/10 – 12/13: FPTA | Fernandia Beach, FL
  • 12/18 – 12/20: MAPA | Leesburg, VA
  • TBD: NYSPTA

PAST:

  • 03/11 – 03/14: PIE | Schaumburg, IL

Webinars

Customer-Centric Parking: CX Strategies for Enhancing Brand Loyalty | April 18, 2024 @ 2pm EST

Join us as Claudia Lopez, Client Experience Manager at Parker Technology, and Evan Adams, Director of Operations at Peak Parking, illuminate methods of transforming your parking facility with efficiency and customer satisfaction. 

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Past Webinars

Maximizing Customer Satisfaction: QA’s Impact on the Bottom Line

In this webinar, Amber Boltjes, Quality Control Supervisor, and Brian Wolff, President and CEO, of Parker Technology, will explore the direct impact of quality assurance and customer experience on the bottom line, and how to develop best practices for a QA team.

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Streamline Customer Support: Reducing Parking Strain

In this webinar, Scott Gould and Kent King, show you how Parker Technology can alleviate the stresses of customer service while boosting parking revenue.

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Overcoming Challenges in a Gateless Era

In this webinar, Tammy Baker, COO, and Kent King, VP of Sales, will explore how to optimize your customer experience, while facing new challenges as a result of implementing gateless technology.

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Digging Into Your Data

We will explore all the data that our Parker Client Portal provides through the Performance Page. You will learn how to export this data into an Excel Spreadsheet and how to interpret, filter, and extrapolate valuable data that will help identify any areas of opportunity in your operations. We will provide a high-level overview of the formulas used and help you create your template to be used for all future data reporting.

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The Parker Technology Platform

Are you curious about how our software platform enables our customer service team to be so successful? Tune in for an insightful webinar on how to harness the full potential of the Parker Platform. Whether you’re a seasoned user or new to the platform, this training session will provide you with in-depth knowledge, practical tips, and hands-on demonstrations to optimize your customer interactions.

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The Parker Technology Solution

Are you curious about what we do, why we do it, and how we do it? Look no further! In this engaging and informative webinar, we will take you on a journey through the heart of our organization, giving you an insider’s view of our mission and methods.

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Maximizing Customer Satisfaction
Webinar How Parker Technology Fits Into the Gateless Landscape
The Parker Technology Solution Webinar

“We are so glad we have Parker Technology as our partner! The live communication has made such a difference with our clients and visitors. The staff is so understanding of our needs and responds quickly to any last minute requests. We are completely satisfied with their service!”

— City of Las Vegas

Las Vegas, NV

“Parking is the first and last experience that creates an impression for our university. Parker Technology fits right in with that vision.”

— Indiana University Purdue University Indianapolis (IUPUI)


Indianapolis, IN

“When automating, there's always this fear of losing a level of customer service, but the Parker 24/7 Call Center has eliminated this concern.”

— Riverside Parking

Louisville, KY

“Introducing Parker Technology into our parking facilities allows our patients to see those smiling faces whenever they need assistance.”

— Eskenazi Health

Indianapolis, IN

“I'd recommend to any of my peers to focus on parking operations and leave the calls to the Parker 24/7 Call Center.”

— Park-Rite

Detroit, MI

“We were excited to identify Parker Technology as a solution provider within the PARCS world. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. They listen to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team.”

— Greenleaf Hospitality Group

Kalamazoo, MI

“Ever since we started using Parker's service several years ago, our customer service levels have increased drastically. Having Parker in our active access lanes has allowed us to increase our facility access with automation technology. This allows us to redirect our staff to other duties instead of sitting in a booth and being more active and present throughout the facilities. Customers have positively commented about this interaction. The Parker team is always quickly accessible and there when we need them. We look forward to expanding the service in more facilities going forward.”

— AllPro Parking

Buffalo, NY

“Everyone at FlexePark is very excited about our new partnership with Parker Technology. It’s great to be able to work with another local company, and we’re looking forward to the improved support they can provide for our customers. This will help FlexePark continue to scale without losing track of customer support.”

— FlexePark

Indianapolis, IN

“Parker Technology enables us to deliver the personal, friendly experience that the City of Asheville wants every parking patron to remember.”

— City of Asheville

Asheville, NC

“Parker Technology has been a great addition to our parking facility here in Denver, definitely value add! The Parker team worked quickly in getting the installation performed and ensuring that all equipment was functioning properly.”

— Denison Parking

Denver, CO

“The customer service we receive from the Parker 24/7 Call Center is above any call center I have ever dealt with, or any on-site company we have used.”

— City of South Lake Tahoe

South Lake Tahoe, CA

“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”

— Douglas Parking

Denver, CO

“Partnering with Parker Technology has been invaluable to the early success of our new gate arm systems. Their ability to provide our customers with excellent assistance 24/7 has been crucial to our operation.”

— City of Columbia

Columbia, MO

“Parker Technology's call center helps us provide the standard of excellent service that people expect when they park in a Brandywine garage.”

— Brandywine Realty Trust

Philadelphia, PA

“Combining Parker with remote management by your PARCS system allows you to reach peak ROI and maximize efficiency across one or multiple garages. In the ‘new normal’ of contactless service and automation, Parker is the piece that brings it all together for owners and operators alike to provide a world-class experience for customers.”

— Signature Control Systems

Columbus, OH

“Parker Technology has been a pleasure to work with. They not only provide exceptional service in a professional and courteous fashion, but work as a partner in our operation.”

— UT Health Science Center

San Antonio, TX

“Parker Technology allows our automated parking system to remain user-friendly. Parker's customer service representatives are our advocates with customers.”

— Allen Bell Property Services

Tyler, TX

“We are thrilled to partner with Parker Technology. The addition of their two-way video communication will truly enhance the customer experience for our end users. Parker’s customer service and response times are second to none in the industry and we are excited to offer our customers this state of the art solution.”

— Associated Time Instruments

Dallas, TX

“Parker has helped One Parking reduce staffing costs for our clients and has enabled us to continue to provide top notch in the lane service at the same time. We have been using Parker for several years and are pleased to continue expanding our partnership with them across the country.”

— One Parking

West Palm Beach, FL

“Parker has been a key piece of our continued success across all of our commercial parking garages. They are proactive, attentive, and professional. Their team consistently goes above and beyond to understand not only the equipment difficulties but also the operations and tenants at every location so they can better assist our customers, tenants and our team. They have become an extension of our team and we couldn't be happier to have found them as a partner!”

— Peak Parking

Austin, TX

“Mixing Parker Technology's dependable platform, authentic concern and stellar customer service, has provided Penn State a recipe for on-campus success through all our operational changes over the last couple years. ”

— Penn State University

State College, PA

“We love the system, the metrics, the real time updates. The staff is excellent and always does a great job. It’s actually quite incredible. It’s like having a real person on-site. We love Parker!”

— Stiles Property Management

Fort Lauderdale, FL

“Parker manages the City of Plainfield garage when I am not there. With their service, we have peace of mind about operating the facility almost completely remotely.”

— City of Plainfield

Plainfield, IN

“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers and our operations team.”

— Diamond Parking

Seattle, WA