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Webinar: Maximizing Customer Satisfaction

QA's Impact on the Bottom Line

Did you know that it takes 12 positive customer experiences to make up for 1 bad experience?

Spotty customer service can leave you with empty parking spots and money on the table – all preventable with an exceptional Quality Assurance program. 

In this webinar, Amber Boltjes, Quality Control Supervisor, and Brian Wolff, President and CEO, of Parker Technology, will explore the direct impact of quality assurance and customer experience on the bottom line, and how to develop best practices for a QA team.

Join to learn more about the evolution of Parker Technology’s quality assurance team, and how we empower our CSRs to deliver excellent customer service. 

Fill out the form below to get access to the webinar recording.