Resources

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Everything you need to know about the Parker Technology Solution from start to finish – from helpful videos to downloadable content.

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Our Latest Content

When Tech Falls Short: Why Human Help Still Matters in Parking

Automation promised to remove friction from the parking experience, but consumers aren’t feeling the smooth ride. The tech that’s meant to simplify can sometimes do the opposite.

This is evidenced by the fact that 52% of consumers expressed they frequently encounter parking problems.

Downloadable Resources

Whitepapers

Consumer Data Report: When Tech Falls Short

Parker Technology - Customer Service in A Gateless Parking World

Customer Service in a Gateless Parking World

Parker Technology Age of Automation Whitepaper

The Answer in the Age of Automation

Data Whitepaper

Customer Service Data

Overview Why Parker

Solution Overview

Customer Service Platform

Customer Service Platform

Consistently Excellent CX

Consistently Excellent CX

New Normal

CX in the “New Normal”

Vertical Specific

University Specific

Higher Education

Private Operator

Municipality

Airport

Healthcare

Case Studies

University

University

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Municipality

Municipal

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Private Operator

Private Operator

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Healthcare

Healthcare

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Airport

Airport

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Regina International Airport

Tips & Tricks

Customer Reviews

Customer Review Tips

QA Cheat Sheet

QA Cheat Sheet

Your Troubleshooting Partner

Your Troubleshooting Partner

Main Steps to Achieve Op Ex

Main Steps to Achieve Operational Excellence

Power of the Platform

Power of the Parker Platform

Info Guides

Who We Are

Main Brochure

Hardware Guide

Hardware Guide

Solution Benefits

Solution Benefits

30 Sec Pitch

Parker At A Glance

Parker Technology Installation Checklist

Installation Checklist

Parker Technology SaaS Solution

SaaS Solution

FTE Comparison Cut Sheet

Solution Comparison

Parker Technology - Gateless Cut Sheet

Bringing Value to Gateless Facilities

Feature Functionality

Mobile Queue

Mobile Queue

Mobile Endpoint

Mobile Endpoint

Text-to-Pay

Text-to-Pay

Translation

Language Translation

API Integrations

TIBA API Integration

Flash API Integration

Flash API Integration

Revamped Flash Brochure

Flash PARCS Brochure

Ocra Strategic Alliance

Ocra Strategic Alliance

Amano ONE

Amano ONE API Integration

Scheidt & Bachmann API Integration

Parking Base API Integration

Get My Parking API Integration

Webinar Recordings

Voice AI Webinar

Video: How We’re Evolving Voice AI for Parking

Video: Instant Answers, Better Customer Service – How Voice AI Will Change Parking

Video: Behind the Call – Stop Losing Customers to Poor CX

Video: Let’s Set the Standard: Customer Experience in Parking

Video: Customer-Centric Parking: CX Strategies for Enhancing Brand Loyalty

Video: Our Customer Service Solution

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Marketing Materials

Brand Guidelines

Dealer Cut Sheet

Dealer Cut Sheet

Our Podcast

Harder Than It Looks

We as parking professionals know that parking is hard. However, we make it look easy to those from the outside looking in.

We created this podcast to facilitate connections and illuminate solutions to common problems within the parking and mobility industry.

“Your entire team have been so supportive. USC has been around for 150 years and we are brand new to this kind of technology and being on the receiving end of this level of service.”

“Parker Technology has allowed Preferred Parking to help balance call load volume, and streamline our call center process while always guaranteeing our customers and clients the prompt service they have come to rely on from Preferred Parking.”

“I literally had staff coming in and giving me a hug when we switched. Our staff no longer had to manage the cell phone and this eliminated a majority of their daily stress. They would finally get off shift and just go home.”

“Partnering with Parker Technology is all about elevating the parking experience. It’s also going to help us streamline our own parking operations, which will significantly reduce our parking management costs.”

“The customer service representatives do an excellent job. 90% of the time, they act exactly as I would. They have learned how I operate, do what I expected them to. I had high expectations initially, and Parker Technology proved them correct.”

“When we started off, we didn’t really know what to anticipate. Again, we previously had manned booths handling questions. Just to give you an idea, when we signed up with Parker, they were answering intercom calls during the evening and weekend hours. We anticipated this to be only 250 calls/month. Today, we’re at 12,000 calls/month.”

“People can be angry. They’re in a hurry. They want to get out. They’re impatient. Maybe they’re inebriated, whatever the case may be…Every one of those where we’ve had a complaint, I’ve gone back and reviewed it personally and I have not come across one where the CSR has been rude, impatient, belligerent, or anything of that nature. They’ve always been professional, even when dealing with very angry and unpleasant people.”

“When automating, there's always this fear of losing a level of customer service, but the Parker 24/7 Call Center has eliminated this concern.”

“I'd recommend to any of my peers to focus on parking operations and leave the calls to the Parker 24/7 Call Center.”

“We were excited to identify Parker Technology as a solution provider within the PARCS world. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. They listen to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team.”

“Parker Technology enables us to deliver the personal, friendly experience that the City of Asheville wants every parking patron to remember.”

“Parker Technology has been a great addition to our parking facility here in Denver, definitely value add! The Parker team worked quickly in getting the installation performed and ensuring that all equipment was functioning properly.”

“The customer service we receive from the Parker 24/7 Call Center is above any call center I have ever dealt with, or any on-site company we have used.”

“Parker Technology's call center helps us provide the standard of excellent service that people expect when they park in a Brandywine garage.”

“Combining Parker with remote management by your PARCS system allows you to reach peak ROI and maximize efficiency across one or multiple garages. In the ‘new normal’ of contactless service and automation, Parker is the piece that brings it all together for owners and operators alike to provide a world-class experience for customers.”

“We are thrilled to partner with Parker Technology. The addition of their two-way video communication will truly enhance the customer experience for our end users. Parker’s customer service and response times are second to none in the industry and we are excited to offer our customers this state of the art solution.”

“Parker has helped One Parking reduce staffing costs for our clients and has enabled us to continue to provide top notch in the lane service at the same time. We have been using Parker for several years and are pleased to continue expanding our partnership with them across the country.”

“Parker has been a key piece of our continued success across all of our commercial parking garages. They are proactive, attentive, and professional. Their team consistently goes above and beyond to understand not only the equipment difficulties but also the operations and tenants at every location so they can better assist our customers, tenants and our team. They have become an extension of our team and we couldn't be happier to have found them as a partner!”

“Mixing Parker Technology's dependable platform, authentic concern and stellar customer service, has provided Penn State a recipe for on-campus success through all our operational changes over the last couple years. ”

“We love the system, the metrics, the real time updates. The staff is excellent and always does a great job. It’s actually quite incredible. It’s like having a real person on-site. We love Parker!”

“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers and our operations team.”