Skip to main content

CX Whitepaper

Make the Most of Customer Reviews

Customer Reviews Whitepaper

“If you don’t fix it, you are going to keep getting poor reviews. It has shifted our culture, from what we previously believed to be a focus on customer service, to an authentic commitment to customer service.”

– Brandy Stanley, Parking Services Manager, City of Las Vegas

Key Takeaways
  • Work to Understand Your Customer Reviews
  • Don’t Dismiss Negative Reviews
  • Use Reviews to Incentivize Dazzling Customers
  • Create a Capture + Evaluation Process of Your Reviews
  • Respond Swiftly to Reviews

Enter your email to download the whitepaper.