Tag: call center

Management 101: Finding & Keeping Talent

November 8th, 2023

In the dynamic world of business, effective management is a key component of success, and this holds true even in seemingly unconventional sectors like parking management.

In a recent episode of “Harder Than It Looks: Parking Uncovered,” Brian sat down with Lynda Black, a call center manager based in Indianapolis. The focus of their discussion? The common challenge of finding and retaining top-tier talent, particularly on the frontline.

Five Questions with Amber Boltjes

July 9th, 2021

Amber Boltjes is our resident quality control guru. She has elevated our call center operations, with a meticulousness for excellence, and a desire to build processes and training that improve performance and goal setting. Amber is also one of our longest-standing employees. She’s been with Parker for almost 6 years!! Amber is known for delicious smelling candles, a love a sequins and being the best auntie around (she loves spoiling her niece).