Skip to main content
Huge KUDOS to our newly promoted COO!
It is with great pleasure today that we announce the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer of Parker Technology.
Read More
Tag: customer experience
Five Ways to Make the Most of Customer Reviews
Whether you manage a parking garage, online store, or really any type of business or service involving customers, managing customer reviews is not only prudent, but also essential. Customer reviews provide a window into a company’s service and commitment, or lack thereof, to its customers. Reviews are one of the first tools potential customers will […]
Read More
How can an intercom call service enhance your operation?
Four ways that we can be an extension of your team. Our call center service is more than just an outsourced solution. We want to be your partners, aligning with your internal team and the overall objectives of your operation. We become an extension of your team by following your preferred business rules, flexing to […]
Read More
How to Consistently Deliver an Excellent Customer Experience
Four steps to dazzling your customers every time. A consistently excellent customer experience does not happen by accident. It is a result of identifying how the experience can be improved, then building a well-thought-out plan that utilizes tools and technology, and continuously improving over time. 1. Identify How Your CX Can Be Improved Taking a […]
Read More
Why Every Customer Experience is Important
The customer experience is top-of-mind in the parking industry, but why does it matter so much? Read on for why you should strive to dazzle your customers, every single time.
Read More
How can I improve my parking facilities?
For parking facilities, an elevated customer experience can attract patrons, improve customer loyalty, provide value to asset owners, and increase revenue. Read on for our tips to improve parking facilities and elevate the customer experience.
Read More
Parker Technology wins Top-Rated CX Team Culture
We are proud to announce that on Thursday December 17th, 2020, Parker Technology won, for the second year in a row, a Powderkeg National Tech Culture award.
Read More
Customer Reviews – a Powerful Insight into Your Operation
Managing customer reviews can help you attract customers to your garage, and improve operations.
Read More
Client Experience: Radisson Plaza Hotel
Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.
Read More
Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”
Read More