We Signed 27 New Customer Service Agreements in Q2

As the leading customer service platform for parking operators, we signed 27 new deals in Q2. The new agreements include parking management companies across 13 states, in the following verticals: real estate, higher education, healthcare, and private operations.

“It’s telling that in a time when the entire parking industry is under unprecedented financial pressure, we’ve had so many customers vote with their scarce dollars to sign with us in the last three months. We are proud that our customers view our service as being essential to their operations in these challenging times.”

Brian Wolff, President & CEO

We’ll implement our industry-leading customer service solution at these 27 parking facilities, to provide virtual 24/7 call center support. When parking patrons have difficulty completing parking transactions, they can instantly reach one of our trained customer service professionals to resolve their issues quickly and efficiently. While operators’ costs and revenue remain uncertain, our solution helps them complete more successful transactions, and staff efficiently.

“We are excited to be partnering with Parker Technology in three new facilities, to provide the best possible customer service to our guests. In our increasingly automated parking industry, it’s more important than ever to deliver a human interaction when our guests need help. We’ve worked with Parker for several years now, and their service and technology platform are the best in the industry.”

Chuck Stills, Vice President of Operations for Platinum Parking

If you’d like to learn more about how we can enhance your customer experience, improve operational efficiencies and increase successful payments, visit our solution page or contact us today.