[This is part 2 of a 2-part blog series adapted from our panel session at the 2023 PIPTA Conference and Expo in Seattle Washington]
Collaborating with the Competition?
Sometimes meaningful collaboration can even mean partnering with organizations you may have previously thought of as competitors. After all, it’s far better to fully serve your customer’s needs and foster positive, lasting relationships with them by partnering with a “competitor” that complements their facility’s particular skill set than it is for either organization to provide substandard service and lose a customer forever. At the end of the day, if you’re serving the customer’s needs, it’s a win for everyone.
This may mean accepting that your solution may not be the best solution for every customer—and that’s okay. You don’t have to be all things to all people! Being open to the idea that your competition might offer a better fix in one aspect, while you excel at another, opens the door to partnerships that support both businesses as well as your customers.
Collaboration frees everyone from a scarcity mindset. The view that any industry is so cutthroat that there’s no room to partner will ultimately be a very short-lived outlook. But if you collaborate, play the long game, and focus on longevity for all involved, your work will be very cooperative—for a very long time, and you’ll build customer trust and loyalty in the process.
The Benefits of Cooperative Collaboration
Here at Parker Technology, we’ve seen the power of collaboration firsthand. Our solution is designed to be an extension of your current operations—not to throw your current processes out the window, but to work alongside your operations to reimagine what’s possible and level up.
Automated, frictionless parking enables you to do more, while creating a streamlined, positive customer experience. But that doesn’t erase the need for a personal, human touch when things don’t go as planned.
Our integrated solution is designed to increase the level of service you provide and boost your revenue the way you want, no matter if that’s a full-service customer service solution or a software platform to support the customer service team you already have. With a robust dashboard at your fingertips, you can get an at-a-glance view of:
- Current facility information
- Call resolution and performance data in real-time
- Actual call recordings
The result? Running your operation is smoother and more efficient than ever before so you can focus on your next objective. And because we believe so strongly in the power of collaboration, we’re likely collaborating with the technologies you use and love already. Our solution is engineered for peak flexibility and works with any PARCS equipment—and thanks to cooperation with our expansive dealer network, installation is smooth and easy.
Are you ready to experience the power of collaboration for yourself? Connect with our team today!
PS: if you missed part 1 of this series, find it here: https://www.parkertechnology.com/collaboration-and-partnerships