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Ever met someone who quietly makes everything smoother, solving problems before you even realize they exist?
That’s our Client Success (CS) team. They’re the unsung heroes behind every successful partnership at Parker Technology. The bridge between our technology and our clients’ results.
Because at Parker Technology, Client Success isn’t just a department. It’s the reason our partnerships work.
Building Partnerships That Power Results
Our CS team doesn’t just help clients use our solution; they help them win with it.
From personalized onboarding experiences to continuous portfolio reviews, the team ensures our platform becomes an integral part of each client’s success story. They listen, learn and customize so every partnership feels personal.
And behind the scenes? They’re the voice of the client; bringing feedback, wins and challenges into every internal conversation. From product development to feature updates, they make sure client needs don’t just get heard, they drive innovation.
Because when we understand your goals, your pain points and your operations inside and out, we can align every part of our service to your success metrics. That means better results, faster resolutions and technology that grows with you.
Staying One Step Ahead
Here’s the thing about great partnerships: the best ones don’t wait for problems.
Our CS team is proactive from day one – spotting trends in onboarding data, analyzing performance metrics and identifying opportunities long before issues surface. That kind of foresight saves clients time, stress and often revenue. It’s the invisible ROI – the kind that’s felt more than it’s seen.
But it’s not just about being proactive. It’s about being personal.
Every client is ensured a dedicated team who knows their operation inside and out – their goals, their challenges, even their communication style. That personal touch builds trust, and trust builds loyalty. Through consistent communication, regular updates and thoughtful recommendations, our CS team ensures clients always feel seen, heard and valued.
And behind that partnership is a mindset of continuous improvement. Our CS team collaborates closely with QA and Operations to make sure our service evolves with every insight. Every review, every report and every conversation feed innovation. That’s how excellence happens here, not by accident, but by design.
Empowering Clients Through Knowledge & Confidence
At Parker Technology, we believe empowered clients are successful clients. That’s why our CS team focuses on teaching the “why,” not just the “how.”
Through interactive training, walkthroughs and portfolio reviews, clients gain the confidence to understand and leverage their own data. They’re not just clicking buttons; they’re making data-driven decisions that improve operations and outcomes.
Because when clients take ownership of their success, everyone wins.
Turning Feedback into Growth
Client Success is where service becomes success, where technology turns into trust and partnerships transform into measurable progress.
Our team translates feedback into innovation, data into insight and relationships into long-term results.
Because at Parker Technology, the most valuable part of what we offer isn’t always what you see, it’s the people behind it, ensuring our clients succeed, again and again.
Claudia Lopez
Client Experience Manager
With over a decade of experience in customer service and the parking industry, Claudia is passionate about creating exceptional client experiences and driving operational excellence. She began her parking industry career with the City of Las Vegas in 2012 and later joined Parker Technology in 2022 as the Implementation Manager.
Since then, She’s earned a Parking Professional Certification and become a Certified Customer Experience Specialist (CCXP) through the Customer Experience Professionals Association. Now serving as the Client Experience Manager, She is leading Parker Technology’s Implementation and Client Success teams, ensuring clients receive outstanding support from onboarding through long-term partnership.