How you will make an impact: Provide direction and coaching to 1-3 call center supervisors on different shifts. Assist and coordinate with supervisors in the daily training, coaching, correcting of call center reps Review efforts by supervisors to train and coach CSRs Help supervisors identify areas for improvement or growth Perform individual yearly performance reviews […]
Read MoreGeneral Responsibilities Source new business in your territory Cultivate new dealer relationships resulting in increased referral business Activate existing dealers to increase referral business Specific Tasks Qualify leads from marketing campaigns as sales opportunities Contact potential clients through cold calls and emails Present our company to potential clients Identify client needs and suggest appropriate products/services […]
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Of course, the concept of A+ service is much different than putting it into practice. To start, think of the end-to-end experience and how best to make that happen.
Read MoreParker Technology is a fast-growing software and services company in the parking and mobility industry. We help parking operations manage their intercom and inbound customer service calls. One of our biggest value-adds as a company is improving the customer experience and helping clients collect more revenue. We answer calls from hundreds of parking garages all […]
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Today’s customers have higher expectations than ever before. In the world of parking, this means they want to find and access parking garages with ease without the need to interact with staff. However, when they do need help, they want it on-demand. Essentially, they want services they can access independently with the illusion that no one is around but can get help when and if they need it at the push of a button.
Read MoreHow you will make an impact: Manage the daily operations in the Call Center for your assigned shift, which will not be limited to Monday-Friday. Weekends will be required based on business needs. Shifts may also change with notice based on business needs. Queue Management: Watch for trends and respond accordingly High call volumes from a […]
Read MoreIf you are interested in this position, please email talent@parkertechnology.com. Available Shifts (in EST): 1:00 PM – 9:00 PM 2:00 PM – 10:00 PM 7:00 PM – 3:00 AM Note: there are 4 weekday shifts & 1 weekend shift available How You Make an Impact Attention to detail – pay close attention to the rules […]
Read MoreGeneral Responsibilities Manage Daily Operations of the Technical Services Team: Set priorities and ensure team has tools needed to complete tasks Identify issues creating roadblocks for the team and help implement solutions Delegate tasks to promote development and growth of technical services team members Identify and administer training to ensure the technical services team is […]
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It is with great pleasure today that we announce the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer of Parker Technology.
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Watch the video above, or read below, to hear from Brian Wolff, President & CEO, and Tammy Baker, VP of Client Experience, about our company culture.
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