Search Results for: core values
Urgency. Timeliness. Consistency. Each of these plays a key role in an airport environment, where time is always of the essence. “When we’re dealing with something along the lines of an airport, it’s the same as if you’re dealing with a hospital or medical facility. This is such an entity. You want to ensure that your customers are taken care of in the most professional manner possible,” says Kaitlin Witkowski, Operations Manager at Platinum Parking Canada.
Read More How you will make an impact: Collect, summarize, and analyze information and statistics on existing facility business rules and call statistics Participate in organizational and procedural reviews and the preparation of reports and manuals Participate in reporting status updates and reports to Management in weekly meetings Conduct surveys and perform analysis of QA results for […]
Read More We are thrilled to welcome the newest member of the Parker Team – Kent King! Starting the first of this month, Kent is our Vice President of Sales. Kent has an extensive background in B2B sales, sales management, and project development. He spent the last seven years working for two of the largest PARCS manufacturers in the parking industry.
Read More How you will make an impact: Build and manage the training program: Create documentation and process control for training programs Work varied shifts to complete initial training for all new CSRs Run training programs at customer locations as needed Maintain and grow the training program: Work with Supervisors to identify training needs Build training programs […]
Read More How you will make an impact: Direct the product lifecycle from concept to delivery Gather requirements and create the product brief User stories Acceptance criteria Mock-up Testing scenarios Work with 3rd party Dev team to define effort and scope Transfer information to Roadmap Manage product request backlog Serve as liaison between Parker and our software […]
Read More How you will make an impact: Manage the daily operations in our Las Vegas Call Center for 2nd shift, which will include a weekend shift. Shifts may also change with notice based on business needs. Supervisor responsibilities include: Queue Management: Watch for trends and respond accordingly High call volumes from a facility or lane Missed […]
Read More How you will make an impact: Manage the daily operations in the Call Center for 1st shift, which will include a weekend shift. Shifts may also change with notice based on business needs. Supervisor responsibilities include: Queue Management: Watch for trends and respond accordingly High call volumes from a facility or lane Missed calls A […]
Read More Before working at Parker Technology as a Marketing Intern, my knowledge of the parking industry was very slim. During my first few days, I was shocked by how big the industry is and how it is still growing so rapidly. Whenever I went to park my car, it never occurred to me that a company like Parker Technology was out in the world helping people, even in places you’d least expect it. However, now it is all I think about when I’m driving around and see a garage. I wonder to myself, “do they utilize Parker,” and if not, we should talk to them! One could say this is a blessing or a curse, but at least I’m in good company, as the team I work with has the same thoughts while driving around any city with paid parking.
Read More If you are interested in this position, please email talent@parkertechnology.com. Available Shifts (in PST): 9:00 AM – 5:00 PM 12:00 PM – 8:00 PM Note: these are 5-day schedules with rotating Saturdays (one week Mon-Fri, the next week Tue-Sat) How You Make an Impact Attention to detail – pay close attention to the rules and […]
Read More How you will make an impact: Provide direction and coaching to 1-3 call center supervisors on different shifts. Assist and coordinate with supervisors in the daily training, coaching, correcting of call center reps Review efforts by supervisors to train and coach CSRs Help supervisors identify areas for improvement or growth Perform individual yearly performance reviews […]
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