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Whether we want to admit it or not, people still need people. Automated parking facilities are great until something goes wrong. Sometimes equipment malfunctions or a driver gets confused by how to use it. Whatever the case, no one wants to get stuck waiting for help to arrive. With Parker Technology, we give people exactly what they want and need – an efficient automated parking solution with customer service help at the push of a button. Our virtual ambassadors provide on-demand service so drivers can quickly pay and get on their way.
Read More Let’s face it, every garage is complicated, and we have no doubt your garage is unique. The fact is, we work with hundreds of different facilities, each of which manages garages differently. With our flexible solution, which includes the intercom / PARCS equipment and software platform needed to enable our call center service, there are a variety of configurations we can tailor to fit your needs.
Read More Staffing, in particular can be an issue. That’s where Parker Technology comes in. Park-Rite engaged Parker in 2018 to manage customer service in all of their parking facilities. The transition, which managing partner Aubrey describes as “seamless and immediately efficient,” resulted in Parker Technology providing customer service in each parking facility. A Bit of Context […]
Read More We are thrilled you’re ready to take the plunge! Fill out the form below to get the process started. We’ll create a proposal for you to sign and then move on to onboarding and implementation. Check out our installation checklist to see step-by-step where we’re headed. Keep in mind, we can go as quickly or […]
Read More Service Q1. How quickly are calls answered and resolved?Calls are answered in 11 seconds and resolved in less than 60 seconds, on average. Q2. I am not sure how many intercom calls my operation gets. How do I know what call plan to choose?We have call volume plans designed for operations of all sizes. If […]
Read More Our customer service representatives are taking calls from five Brandywine Realty parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.
Read More Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]
Read More Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]
Read More Growing Population and Tourism Asheville has a vibrant and historic downtown that is highly walkable and consumer friendly with art galleries, dining, breweries, a thriving live music scene, and with it, a strong demand for parking from residents and visitors alike. Over the past two and a half decades, Asheville’s population has increased by nearly […]
Read More Growing Demands on Urban Campus IUPUI is one of Indiana University’s main campuses, and is Indiana’s premier urban public research university. Its recent enrollment totals more than 27,000. IUPUI has 2 colleges and 18 schools which grant degrees in more than 350 programs from both Indiana University and Purdue University. It is home to the […]
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