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Installation Checklist
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2023 Year In Review: Unprecedented Success
As we say goodbye to 2023, it’s with immense pride and gratitude that we reflect on an extraordinary year marked by remarkable achievements, growth and innovations. In the words of Brian Wolff, our President & CEO, “2023 was an extraordinarily successful year for Parker Technology.”
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Collaboration + Partnerships Are the Key to Success in Parking Operations – Part 2
Sometimes meaningful collaboration can even mean partnering with organizations you may have previously thought of as competitors. After all, it’s far better to fully serve your customer’s needs and foster positive, lasting relationships with them by partnering with a “competitor” that complements their facility’s particular skill set than it is for either organization to provide substandard service and lose a customer forever. At the end of the day, if you’re serving the customer’s needs, it’s a win for everyone.
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Our Solution is Designed with Your Equipment in Mind
Whether we want to admit it or not, people still need people. Automated parking facilities are great until something goes wrong. Sometimes equipment malfunctions or a driver gets confused by how to use it. Whatever the case, no one wants to get stuck waiting for help to arrive. With Parker Technology, we give people exactly what they want and need – an efficient automated parking solution with customer service help at the push of a button. Our virtual ambassadors provide on-demand service so drivers can quickly pay and get on their way.
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Flexibility is Our Middle Name
Let’s face it, every garage is complicated, and we have no doubt your garage is unique. The fact is, we work with hundreds of different facilities, each of which manages garages differently. With our flexible solution, which includes the intercom / PARCS equipment and software platform needed to enable our call center service, there are a variety of configurations we can tailor to fit your needs.
Read MorePark-Rite
Staffing, in particular can be an issue. That’s where Parker Technology comes in. Park-Rite engaged Parker in 2018 to manage customer service in all of their parking facilities. The transition, which managing partner Aubrey describes as “seamless and immediately efficient,” resulted in Parker Technology providing customer service in each parking facility. A Bit of Context […]
Read MoreSign-Up for Service
We are thrilled you’re ready to take the plunge! Fill out the form below to get the process started. We’ll create a proposal for you to sign and then move on to onboarding and implementation. Check out our installation checklist to see step-by-step where we’re headed. Keep in mind, we can go as quickly or […]
Read MoreFAQs
Service Q1. How quickly are calls answered and resolved?Calls are answered in 11 seconds and resolved in less than 60 seconds, on average. Q2. I am not sure how many intercom calls my operation gets. How do I know what call plan to choose?We have call volume plans designed for operations of all sizes. If […]
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Brandywine Realty Trust Uses Parker Technology in Five Garages
Our customer service representatives are taking calls from five Brandywine Realty parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.
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Six City of Columbia Garages Now Online
Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]
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