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Made in the Shade

Made in the Shade

Managing parking might seem like a straightforward task, but anyone who’s been in the industry knows it’s anything but. That’s where we step in, providing a flexible solution for over 200 operators across North America and Canada.

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Podcast EP 11 Rewind: Lone Star State of Parking Confusion

“Harder Than It Looks: Parking Uncovered” is our podcast that we use to facilitate connections and illuminate solutions to common problems within the parking and mobility industry. Today, we’re rewinding and recapping Episode 11: Bridging the Lone Star State of Confusion in Parking Operations with Walt Gray & Celeste Ching.

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Quality Assurance

Maximizing Customer Satisfaction: Quality Assurance’s Impact Pt. 1

If you own or manage a parking facility, you know that delivering top-notch customer service is critical. High-quality support will help ensure you don’t lose parking customers to competing facilities. Plus, excellent customer service can attract more clients to your business, resulting in higher revenue.

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6 Ways to Deliver a Sustainable Customer Experience

As businesses adjust to new goals and efforts to scale, it can be easy to forget about one of the main things that keeps a business running–customers. Ensuring that your customer experience is satisfying and efficient and keeps customers coming back is essential to scale and maintain your business year after year.

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Communication

Excellence in Communication – Our Methods for Revolutionizing Workplace Culture

What causes 48% of affected workers to intentionally decrease their work effort? Or causes 78% of affected workers to lose commitment to an organization? What costs $14,000 per staff member due to loss of production and work time (Harvard Business Review)? This killer of culture isn’t something that can be fixed with six sigma or faster technology – its workplace communication.

This article will examine how excellence in workplace communication directly impacts your culture and your customer experience, how Parker Technology has built a culture of excellence in communication and how to handle mistakes (on both ends) with empathy.

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Must Be Easy

Must Be Easy? Think Again!

Ever been told that managing parking must be a walk in the park? Think again.

Behind the scenes, it’s a whirlwind of responsibilities – sales, marketing, staffing, maintenance and MUCH more. And let’s not forget those unexpected challenges like malfunctioning equipment and indecipherable handwriting on tickets.

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Women's History Month

The Impact of Women in Parker Technology’s History

Since its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future.

Let’s dive into the remarkable impact of these women on our company’s history.

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Navigating Challenges

Navigating Challenges Pt. 2: Enhancing Efficiency and CX

In the parking industry, efficiency and customer satisfaction are key.

Parking operators constantly seek innovative solutions to streamline operations, reduce staffing burdens and ensure a consistent and positive experience for their customers.This blog dives into six case studies that show how cutting-edge technologies and strategic collaborations have revolutionized parking management across various sectors, focusing on freeing up staff, implementing two-way video communication and maintaining consistency in customer service.

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Overcoming Challenges in a Gateless Era Pt. 2

Numerous parking locations have shifted from gates to gateless to address frequent problems, such as equipment malfunctions, user error and software glitches. While these gateless solutions solved some common issues, many parking customers struggle to understand and adapt to gateless parking, even when conspicuous instructions are available.

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Overcoming Challenges in a Gateless Era Pt. 1

Here at Parker Technology, we take great pride in delievering seamless parking solutions with our highly effective software and 24/7 support. Our solutions empower parking facilities to deliver quality customer experiences, and we offer software and support for gated and gateless garages.

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