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The Experience of a Customer Service Representative
Here at Parker Technology, we say our people are our power. We cannot provide superior customer service to our customers without our committed customer service representatives (CSRs).
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Tag: employee spotlight
Five Questions with Bret Smith
Bret is the newest addition to our Client Success team! He was part of the Orr Fellowship here in Indianapolis and worked in Client Success with Sharpen Technologies and Postal.io most recently.
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Welcome, Kent King to the Team!
We are thrilled to welcome the newest member of the Parker Team – Kent King! Starting the first of this month, Kent is our Vice President of Sales. Kent has an extensive background in B2B sales, sales management, and project development. He spent the last seven years working for two of the largest PARCS manufacturers in the parking industry.
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Welcome, Lisa Jones to the Team!
We are thrilled to welcome the newest member of the Parker Team – Lisa Jones! Starting last month, Lisa is the Technical Services Manager.
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Welcome, Manny + Julia to the Parker Team!
We are thrilled to welcome the newest members of the Parker Team – Manny Carcamo and Julia McGrath! Starting last month Manny is the Inside Specialist and Julia is the Summer Marketing Intern.
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Welcome, Mona Rodriguez to the Parker Team
We are thrilled to welcome the newest member of the Parker Team – Mona Rodriguez! Starting this week, Mona is our Call Center Manager for our Las Vegas Call Center.
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Welcome, Tamica Jones to the Parker Team
We are thrilled to welcome the newest member of the Parker Team – Tamica Jones! Starting this week, Tamica is our Second Shift Call Center Manager for our Indianapolis call center.
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Five Questions with Claudia Lopez
Claudia is our newest addition to our implementation team! She has an extensive background in parking and customer service, having most recently worked with the City of Riverside as the Public Utilities Customer Service Manager. Claudia boasts 25+ years of customer service experience and 20+ years of leadership and management experience. We are thrilled for her to bring that experience to Parker! Claudia loves working with people and believes open communication and transparency are keys to great leadership. Her hobbies include traveling, volunteering in service projects and riding roller coasters at amusement parks.
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Five Questions with Katelyn Dean
Katelyn Dean has recently joined the Parker marketing team as an Orr Fellow! She comes to us as a recent graduate from Indiana Wesleyan University with a bachelor’s degree in Strategic and Human Communication. She is excited to learn more about the parking industry and immerse herself in everything Parker! Katelyn is known for her reliability, and ability to organize anything and everything. Her biggest weaknesses are good books and peanut butter ice cream.
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Welcome, Claudia Lopez to the Parker Team
We are thrilled to welcome the newest member of the Parker Team – Claudia Lopez! Starting this week, Claudia is our Implementation Manager, based in Riverside, California. Claudia boasts 25+ years of customer service experience and 20+ years of leadership and management experience. She loves working with people and believes open communication and transparency are keys to great leadership.
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