Tag: Authenticx

The Hidden Value of Quality Assurance: Protecting Excellence, One Call at a Time

November 13th, 2025

When you think about quality assurance, you might picture someone hunting for mistakes or checking boxes.

But at Parker Technology, QA is so much more than that.

Our QA team are the guardians of excellence, the quiet experts ensuring that every call, every response and every interaction reflects the standard our clients expect, and parkers deserve.

Because here, quality isn’t an afterthought, it’s protection.

For your reputation. For your operations. For your customers’ trust.

Unlocking the Future: AI’s Role in Parker’s Business Strategy

October 9th, 2024

Artificial intelligence (AI) is reshaping industries at an incredible pace, and businesses that fail to integrate it into their operations risk falling behind. At Parker Technology, we’re not just looking at AI as a trend, but as a transformative tool to enhance both our customer experience and internal efficiency.

In this blog, we’ll share how AI has become a part of our operations and how it’s helping us shape processes and discover new opportunities.

Podcast EP 14 Rewind: Hard Truths of Parking Innovation and the Power of Customer Voices

June 26th, 2024

Today, we’re rewinding and recapping Episode 14: Hard Truths of Parking Innovation with Roamy Valera and the Power of Customer Voices & Data with Amy Brown.

Maximizing Customer Satisfaction: QA’s Impact Part 2

May 16th, 2024

Customer satisfaction isn’t just a goal; it’s the lifeblood of your parking facility’s success. When parkers have negative experiences, they don’t just seek alternative parking options – they voice their discontent on platforms like Google or Yelp, influencing potential customers and impacting your business’s online presence.

This understanding of the pivotal role customer satisfaction plays in maximizing revenue makes us view our QA program differently than many. We have integrated robust quality assurance (QA) tools and protocols into our operations to ensure unparalleled customer service.

Introducing Authenticx: Quality Assurance for a Better Parking Experience

December 22nd, 2022

At Parker Technology, we are always looking for better ways to manage intercom and inbound customer calls. And one way we do this is by offering flexible software solutions that enable you to improve your level of service on your terms.