In a world buzzing with digital notifications and constant online noise, there’s something deeply powerful about shaking someone’s hand.
The moment you find something in common over coffee, share a laugh at happy hour or make eye contact across the expo hall – that’s not just a connection. That’s a conversion (or retention) in motion.
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At T2 Connect 2024, Brian Wolff, President and CEO of Parker Technology, and Larry Cohen, CAPP, Executive Director of Lancaster Parking Authority, shared valuable insights into navigating this transformation.
With decades of combined experience, they explored how to improve the parking journey and create a seamless customer experience.
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Trade shows are more than just industry events—they are opportunities to connect, learn and grow, both professionally and personally.
Reflecting on their 2024 trade show experiences, Courtney Cooper, Events & Community Manager, and Shelley Bullock, Regional Sales Executive – East Coast, emphasized just how impactful these events are for their roles, our team and the industry.
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Brian Wolff, our President and CEO, moderated a panel, “Optimizing Technology and People to Effectively Manage the Customer Experience,” at the recent T2 Connect conference.
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Sometimes meaningful collaboration can even mean partnering with organizations you may have previously thought of as competitors. After all, it’s far better to fully serve your customer’s needs and foster positive, lasting relationships with them by partnering with a “competitor” that complements their facility’s particular skill set than it is for either organization to provide substandard service and lose a customer forever. At the end of the day, if you’re serving the customer’s needs, it’s a win for everyone.
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Parking can be such a multi-faceted enterprise. If you work in parking operations, odds are high that you’ll work with dozens of different vendors to address a wide range of needs—everything from software implementation to government compliance, car detailing, facilities maintenance, and more.
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As fall approaches, so does the last half of our trade show season. Last year’s trade shows were a resounding success, leaving us with unforgettable memories and eager anticipation for what this year has in store.
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Parker Technology has officially entered into a strategic alliance with Ocra! And together, we’re introducing our innovative partner API to better serve customers experiencing redemption and access issues with third-party reservations.
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Even three weeks after the IPMI 2022 Conference, it is still difficult for me to adequately voice what an amazing experience I had in New Orleans! I loved having the opportunity to dive straight into the parking industry with thousands of other parking professionals. From PARCS providers, to innovative data solution software companies, to a massage chair in the booth right next to us, there was a lot to see and do – and frankly not enough time to see it all.
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Today we’re excited to finally announce our official partnership agreement with TIBA Parking. We’ve worked collaboratively to engineer an integrated two-way video customer experience solution on TIBA’s X-60 line of PARCS equipment. As well as an audio integration for X-30 and X-60 equipment, for SIP or third-party VOIP.
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