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Service Made Simple
Explore the full range of service options available with the Parker Technology Solution. From customizable features to adaptable service levels, everything you need to optimize your operations and enhance the customer experience is right here.
What We Offer
By combining our parking domain expertise, our flexible software platform and a professional customer service center (either ours or yours), we ensure customer problems are resolved efficiently, according to facility business rules.
We realize that garage managers need different levels of service based on their location, parking spaces available, number of hours they are open and whether they have on-site staff. That’s why we offer three service options that cover your business as much, or as little, as you like. Read on below to see which one makes the most sense for your parking operation.
Coverage That Works on Your Terms
Parker Technology offers more than a fixed service tier. We offer a coverage model that fits how your operation actually runs.
For operators who staff their own call centers on the Parker Technology platform, Parker Backup provides a built-in safety net. When your team can’t answer in time, Parker Technology steps in automatically, so no motorist is left waiting at the gate. There’s no standing cost; you only pay when our team actually answers a rolled-over call.
For facilities that handle calls themselves during certain hours, Parker Schedule Manager makes it simple to get coverage for the rest. A lot of parking facilities run on basic phone systems or hardware that can’t schedule call routing based on time of day, there’s no built-in way to say, ‘we answer from 8 to 5, Parker Technology handles the rest.’ Parker Schedule Manager is built specifically for that situation. Define your coverage windows, and calls route directly to your phone during those hours. We take everything outside them. No new hardware required, at a flat monthly fee.
Both features are available as paid add-ons alongside your existing Parker Technology service tier. Talk to your Parker Technology contact to see which options are right for your facility.
Compare Your Service Options
24/7
Hybrid
sAAS
Our Benefits
Dedicated Team to Answer Calls
One of the best benefits of our solution is that we provide a dedicated team of highly-trained CSRs to answer help calls efficiently. With our team, you don’t have to worry about missing any calls.
Track Equipment Issues
Another great benefit of our solution, is the ability for our CSRs and platform to track equipment/facility issues. Our CSRs call out equipment/network issues to garage managers, allowing the issues to be resolved quickly.
Data Tracked + Coded Properly
Our solution not only provides a dedicated call center, but also a robust customer service platform. Our platform gives garage managers access to call data and recordings in real-time.
CSRs Answer Anywhere, Anytime
Answering help calls can sometimes mean you have to stay in one place so you don’t miss any. However, our solution allows CSRs to login anywhere, at anytime to answer help calls. They can help parkers from anywhere in the world.