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Hard-Earned Insights from Call Center Trenches
If you grew up in a “because I said so” household, you already know the management style that doesn’t scale.
We all want to know our purpose: “I need to be able to understand what I do and how it impacts the company vision.”
In her FUSION25 session, Tammy Baker, COO at Parker Technology, walked us through what scales: practical building blocks, honest feedback loops and reward structures that turn “butts in seats” into outcomes that matter.
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